Slow, on the phone it is read on
Nearly everyone arrives on a phone, on a signal that is not your office wifi. A site that takes six seconds to appear has already lost the people who were only mildly interested — which is most of them.
Most small-business sites are a leaflet that happens to be online: nice photographs, a phone number, and nothing a visitor can actually do. We build the other kind — one that answers the question, takes the booking, and is still current in two years because somebody is looking after it.
Your domain, your content, your accounts. If you leave, you take all of it. “Book a call” opens an email — send us a time that suits and we will confirm it.None of them is about how it looks. A site can be beautiful and still be losing you the same customer every week.
Nearly everyone arrives on a phone, on a signal that is not your office wifi. A site that takes six seconds to appear has already lost the people who were only mildly interested — which is most of them.
“Contact us” and a form. So the visitor has to ask for a time, wait, and be offered one that does not suit. Three steps and two days, where one screen would have done it.
The hours are last year’s, one service you no longer offer is still on it, and the phone number in the footer is the old one. Not because anybody stopped caring — because no one owns it.
One verb a step, four steps, and the words come before the design. Design decisions are easy once you know what each page has to do; made in the other order they are guesses that are expensive to undo.
Who arrives, what they came to find out, and what you want them to be able to do before they leave. That is the whole brief, and it decides how many pages there are — not the other way round.
We write what each page says and you correct it, in your voice, with your services and your area. Only then does anything get designed around it.
Built by hand and driven in a real browser at phone and desktop widths, in light and dark, before you ever see it. Readable contrast, focus you can see, images sized so pages actually load.
You get the domain, the hosting and the accounts in your name. Then updates, backups and fixes as things change. Monthly, no contract, and you can stop.
The third one is why sites go stale. It is also the one almost nobody sells you, because it is not exciting.
Pages written around what you sell, built by hand rather than assembled from a theme, and hosted. Fast on a phone, readable in both light and dark, and sensible on a screen reader — because some of your customers use one.
A visitor can book a real time against your real calendar, ask a question in writing and get an answer, and reach you the way they prefer. All of it lands in one place rather than in four inboxes.
Updates, backups, broken things fixed, and the content changed when your business changes. Someone owns it, so the hours on it are still right next spring. Monthly, and you can stop whenever it stops being worth it.
A site you cannot take with you is not an asset, it is a subscription with a nice picture on it. Everything below is either something you own or a standard we hold ourselves to.
Everything above turns into something you can check on your own site without asking us. No load times and no traffic figures on this page, on purpose.
This page is one service. If the website is not the thing costing you the most, one of the other six is — and each of them has a page like this one.
Answers your phone line day, night and weekend, asks what you would have asked, books the job and texts you the lead.
See voice agents → 02The same idea in writing rather than out loud: answering on your website from your own services and hours, into the same lead list.
See AI agents → 03The manual steps between the tools you already pay for, done by rules you approved instead of by somebody remembering.
See automation → 04Getting found where people actually look, running the ads, and following up every enquiry the same way twice.
See marketing → 06The quoting tool, the scheduler, the portal you cannot buy off a shelf. Scoped and written down in full before any code.
See custom software → 07The joins. One place a lead lands, one calendar behind every door, one record of what happened, whichever way the customer came in.
See systems →