Someone's car will not start and they are calling shops from the roadside. You are under a hood with the impact gun running. The tow goes to whoever answered the phone.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.
In your caller's language, in your business's own words — not a menu, not a voicemail.
She reads your own services, prices and hours, so she answers the way you would.
My car died in the grocery store lot. It cranks but it will not catch. Can you look at it today?
I can get it into the schedule. What are you driving?
A Honda Civic, older one, manual. It was fine this morning.
Alright. Is it coming in on a truck, or is somebody able to bring it?
Tow truck is on its way now. What is this going to cost me?
I can read you the shop's diagnostic charge exactly as it is written on their list. I cannot tell you what the repair runs until it is on the hoist, and I am not going to guess at it. They call you with a number before anybody touches it.
Fine. Marc Belliveau, and this is my cell.
Thanks Marc. The drop off is booked and I have texted you the confirmation. The front desk has the Civic, cranks but will not catch, coming in on a truck, and your cell.
A scripted demonstration for auto repair & body shops, not a recording of a customer call: the business, the caller and any prices in it are made up, and the caller is voiced. What is real is the receptionist, and you can hear her live on the demo line above.
No. She reads the prices you typed in, like your diagnostic charge, and she stops there. She never invents a number. Anything not on your list becomes a message, and she tells you afterwards which question she could not answer.
She is not standing in your bay. Calls forward to her when nobody picks up, so a customer never hears the impact gun or waits on hold while you find a clean hand. You get the lead by text when the call ends.
No. She mirrors the caller's language, so somebody can describe the noise the car is making in the language they think in. Your price list and your own answers are the same either way, and the note that reaches your desk is still readable.
No new handset, no app for your customers, nothing to learn.
Keep the number on your van and your cards. Unanswered calls roll to her.
She answers, asks what you would ask, and puts the job in your calendar.
Name, number and what they wanted — texted to you, and in your CRM.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.