It is lunch hour. Your front desk is at lunch and the phone rings — a new patient with a toothache and insurance. They do not leave a message. They call the practice down the road that picked up.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.
In your caller's language, in your business's own words — not a menu, not a voicemail.
She reads your own services, prices and hours, so she answers the way you would.
Hi, I chipped a tooth on the weekend and the edge is catching. Are you taking new patients?
Yes, the practice is taking new patients. Can I start with your name and the best number to reach you?
Sam Riddell. The number I am calling from is fine.
Thanks Sam. I have you down as a new patient, calling about a chipped tooth. Do you have dental insurance you want direct billed?
Yes, through work. How soon can I get in?
I can offer you a morning or a late afternoon spot later this week. Which suits you better?
Morning, the earlier the better.
You are booked in for the morning. A text with the details is on its way, and the front desk will see your name, your number, the chipped tooth and that you have insurance to bill.
A scripted demonstration for dental practices, not a recording of a customer call: the business, the caller and any prices in it are made up, and the caller is voiced. What is real is the receptionist, and you can hear her live on the demo line above.
No. She is a receptionist, not a clinician. She does not triage, does not rank how urgent a caller is and does not give dental advice. If a caller describes an emergency, she tells them to hang up and call emergency services, or reads them the emergency instruction you type in at setup.
Only what is on your own price list, which you type in at setup. She never invents a price. If a caller asks about something you have not listed, she takes a message and tells you afterwards that the question came up, so you can add the answer.
No chart, no health record. She takes a name, a number and what the person asked for. She books into your Google Calendar and texts the caller a confirmation, and you get the lead and a transcript of the call in your dashboard.
No new handset, no app for your customers, nothing to learn.
Keep the number on your van and your cards. Unanswered calls roll to her.
She answers, asks what you would ask, and puts the job in your calendar.
Name, number and what they wanted — texted to you, and in your CRM.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.