Someone's basement is filling with water at 9pm. They call three plumbers. The one who answers gets a job worth thousands; the two who do not get nothing, and never know it happened.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.
In your caller's language, in your business's own words — not a menu, not a voicemail.
She reads your own services, prices and hours, so she answers the way you would.
My hot water tank has let go. There's water right across the basement floor.
I'll flag that as an emergency. What's the address?
Dundas Street in Mississauga. What's this going to cost me at this hour?
The after hours call out fee is on the shop's price list and I can give you that now. What the repair costs, he'll tell you once he's seen the tank. I won't guess at it.
Fine. Just get somebody here.
Can I get your name, and have you been able to shut the water off to the tank?
Dave. And no, I've no idea where the valve is.
Thanks Dave. He has your name, this number, the address, and a note that the water is still running. It went to his phone as a text while we were talking.
A scripted demonstration for plumbers, not a recording of a customer call: the business, the caller and any prices in it are made up, and the caller is voiced. What is real is the receptionist, and you can hear her live on the demo line above.
She answers the call and texts you the lead, and a text is not a phone ringing. If you want a live caller put through to a person instead, that's on the higher plans. Otherwise you read what came in when you're up.
She goes by what the caller tells her, records it word for word, and marks the ones who say water is running. She is not looking at it and she does not diagnose. If a caller understates it, that is how it will read to you.
She answers from the services, hours and FAQ you type in at setup. If it isn't in there she says she'll have someone get back to them and takes the details. Then she tells you which question she couldn't answer, so you can add it.
No new handset, no app for your customers, nothing to learn.
Keep the number on your van and your cards. Unanswered calls roll to her.
She answers, asks what you would ask, and puts the job in your calendar.
Name, number and what they wanted — texted to you, and in your CRM.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.