The first hot week of the year, every second house wants their AC looked at. Your office phone rings out because your one office person is already on another call, and those customers just move down the list.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.
In your caller's language, in your business's own words — not a menu, not a voicemail.
She reads your own services, prices and hours, so she answers the way you would.
My AC quit last night. The fan's running but it's blowing warm air.
I can get you in for a service call. Is it a central system or a heat pump?
Heat pump. Mitsubishi, I think, put in a few years back.
I'll put the brand in the note so the tech knows what he's coming to. What's the address, and is the outdoor unit easy to get at?
Rutledge Street in Oakville. It's down the side of the house behind a gate. What do you charge just to come out?
The diagnostic fee is on our price list and I can give you that now. Anything past that gets quoted after the tech has looked at the unit.
Alright. When can somebody come?
Tuesday afternoon is the first opening. I've put you in the calendar for it, you'll get a text confirming, and the brand and the gate note go across with the job.
A scripted demonstration for hvac companies, not a recording of a customer call: the business, the caller and any prices in it are made up, and the caller is voiced. What is real is the receptionist, and you can hear her live on the demo line above.
Yes. She picks up several calls at the same time, so nobody in the rush hits a busy signal or a voicemail. Each one lands as a text to you and a row on the dashboard with what they wanted.
Only if you list the brands you work on at setup, and then she reads your list back as written. If the brand isn't on it she says she'll check and takes their details, rather than sending a tech to something you don't touch.
No. She books, she answers from what you typed in, and she passes the lead on. She does not take payment and she does not sign anyone up to anything, so the money conversation still comes back to you.
No new handset, no app for your customers, nothing to learn.
Keep the number on your van and your cards. Unanswered calls roll to her.
She answers, asks what you would ask, and puts the job in your calendar.
Name, number and what they wanted — texted to you, and in your CRM.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.