Someone has just been in an accident, or served with papers. They are frightened and they are calling down a list. The firm that answers is the firm that gets the file — one recovered call can be worth more than a year of this.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.
In your caller's language, in your business's own words — not a menu, not a voicemail.
She reads your own services, prices and hours, so she answers the way you would.
I got rear ended on the highway last week. The other driver's insurance keeps calling me and I do not know what to say to them. Do you people handle that?
The firm does take motor vehicle injury files. I am the receptionist here, so I cannot tell you what to say to an insurer or whether you have a claim. What I can do is take your details and book you in with a lawyer.
Am I signing up for anything by telling you all this?
No. Giving me your details does not retain the firm and does not make anyone your lawyer. It books a consultation. The lawyer decides at that meeting whether they can take the file.
Okay, that is fair. What do you need from me?
Your name, a number that reaches you, roughly when the accident happened, and whether you have seen a doctor since. Then a couple of sentences in your own words about what happened.
Ravi Sharma. It was last Tuesday, on the highway coming into town. I went to a walk in clinic after. This number is my cell.
Thank you Ravi. You are booked in with a lawyer and I have texted you the confirmation. Your note goes to the office as soon as we hang up, so they read it before you sit down.
A scripted demonstration for law firms, not a recording of a customer call: the business, the caller and any prices in it are made up, and the caller is voiced. What is real is the receptionist, and you can hear her live on the demo line above.
No. She takes intake and books consultations, nothing more. She will not say whether someone has a case, what a deadline is, or what to tell an insurer, and she tells the caller plainly that she is not a lawyer, in the wording you type in at setup. If they keep pushing, she notes the question and tells you about it afterwards.
No, and she says so on the call. Taking a caller's details is not retaining the firm and a booked consultation is not a solicitor client relationship. Your lawyer decides at the meeting whether the firm acts.
She takes a message. She never invents a fee or a timeline, and she only reads the fees and answers you typed in yourself. After the call she tells you which question she could not answer, so you can add it and she has it next time.
No new handset, no app for your customers, nothing to learn.
Keep the number on your van and your cards. Unanswered calls roll to her.
She answers, asks what you would ask, and puts the job in your calendar.
Name, number and what they wanted — texted to you, and in your CRM.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.