Someone tweaks their back on Saturday morning. They search, they call, and the first clinic that answers gets a course of treatment worth months of visits — not just one appointment.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.
In your caller's language, in your business's own words — not a menu, not a voicemail.
She reads your own services, prices and hours, so she answers the way you would.
I did my lower back in on Saturday. Do I need a referral to be seen?
No referral needed for an initial assessment here. Can I take your name and the best number for you?
Dev Kaur, and this number is fine.
Thanks Dev. Do you want it direct billed? If so, tell me the insurer and I will put it on the booking for the front desk to check.
Yes, it is through my work plan. How soon can someone see me?
There is an initial assessment Monday morning, or a spot Tuesday after lunch.
Monday morning works.
Booked for Monday morning, Dev. A confirmation text is coming. I have written down that it is your lower back and that you want it direct billed. I do not give treatment advice, so the therapist will go through all of that with you.
A scripted demonstration for physio & chiro clinics, not a recording of a customer call: the business, the caller and any prices in it are made up, and the caller is voiced. What is real is the receptionist, and you can hear her live on the demo line above.
No. She books and takes messages. She does not assess an injury, does not advise anyone about pain and does not promise any result from treatment. If a caller describes an emergency, she tells them to hang up and call emergency services or follow the emergency instruction you gave her at setup.
She reads out your own price list and your own answers, the ones you type in at setup. She never invents a price and she does not guess at coverage. Anything you have not given her becomes a message and a note to you.
Those are the ones she answers. She picks up the calls you miss, around the clock, evenings and weekends included, books the assessment into your Google Calendar and texts the caller a confirmation. The lead reaches your phone the moment the call ends.
No new handset, no app for your customers, nothing to learn.
Keep the number on your van and your cards. Unanswered calls roll to her.
She answers, asks what you would ask, and puts the job in your calendar.
Name, number and what they wanted — texted to you, and in your CRM.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.