Your reception is a queue of people at the desk and a phone that never stops. Whoever is on hold hangs up — and a patient who gave up calling is a patient who did not get seen.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.
In your caller's language, in your business's own words — not a menu, not a voicemail.
She reads your own services, prices and hours, so she answers the way you would.
Hello, is the clinic accepting new patients?
Yes, the clinic is accepting new patients right now. Can I get your name and a number to reach you?
Marie Chan. What do I need to bring to a first visit?
The clinic asks you to bring your health card and a list of anything you are taking. That is straight from their own front desk notes.
Alright. Can I get in to see a doctor this week?
There is an opening Thursday morning and one Friday afternoon. Which one do you want me to hold?
Thursday morning, please.
Booked for Thursday morning. You will get a confirmation text shortly. I take bookings and messages, I do not assess symptoms, so if something changes and it feels like an emergency, call emergency services or go to your nearest emergency department.
A scripted demonstration for medical clinics, not a recording of a customer call: the business, the caller and any prices in it are made up, and the caller is voiced. What is real is the receptionist, and you can hear her live on the demo line above.
No, and that is deliberate. She is a receptionist, not a clinician. She does not ask clinical questions, does not decide who is urgent and gives no advice about symptoms. When a caller describes an emergency she tells them to hang up and call emergency services, or gives them the emergency instruction you typed in at setup.
She says she does not know, takes a message and moves on. She never makes up an answer and never invents a price. Afterwards she tells you which questions she could not answer, so the list of things she can handle grows from your own callers.
She answers in the language the caller uses and mirrors it for the rest of the call. If someone starts in Punjabi or French, she carries on in Punjabi or French, and the lead she texts you is still in plain English.
No new handset, no app for your customers, nothing to learn.
Keep the number on your van and your cards. Unanswered calls roll to her.
She answers, asks what you would ask, and puts the job in your calendar.
Name, number and what they wanted — texted to you, and in your CRM.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.