Saturday, every chair busy, the phone going constantly. You answer the ones you can. The rest ring out, and nobody ever finds out how many bookings walked away.
7-day free trial, then renews monthly โ cancel anytime before it starts. Keep your number.
In your caller's language, in your business's own words โ not a menu, not a voicemail.
She reads your own services, prices and hours, so she answers the way you would.
Hi, do you have anything today? I need a cut and my roots done.
Let me check the book. Can I get your name and the number you are calling from?
Jess. This number is fine.
Thanks Jess. Cut and colour with a particular stylist, or whoever is free?
Whoever is free. What does a cut and colour run to?
I have the salon's price list in front of me, so I can tell you exactly what they charge for that. Nothing gets guessed at.
That is fine. Late afternoon would be best.
Booked for late afternoon today. A text with the time is on its way, and the salon will see your name, your number and that it is a cut and colour.
A scripted demonstration for hair salons & barbers, not a recording of a customer call: the business, the caller and any prices in it are made up, and the caller is voiced. What is real is the receptionist, and you can hear her live on the demo line above.
She is a receptionist, not a clinician, and she will not pretend otherwise. She gives no medical advice about a burn, a reaction or an injury. If a caller describes an emergency she tells them to hang up and call emergency services, or reads them the instruction you typed in for exactly that.
She reads your price list, the one you type in at setup, and she never invents a number. If someone asks about something not on it, extensions say, she takes a message instead of guessing and tells you the question came up.
On the higher plans she can put a caller through to a person. Otherwise she takes the booking or the message and texts it to you the moment the call ends, so you read it when your hands are free instead of mid cut.
No new handset, no app for your customers, nothing to learn.
Keep the number on your van and your cards. Unanswered calls roll to her.
She answers, asks what you would ask, and puts the job in your calendar.
Name, number and what they wanted โ texted to you, and in your CRM.
7-day free trial, then renews monthly โ cancel anytime before it starts. Keep your number.