Spring rush. You are on a mower with ear protection on and the phone in your truck. Six people called about spring cleanups today; you will hear about two of them.
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In your caller's language, in your business's own words — not a menu, not a voicemail.
She reads your own services, prices and hours, so she answers the way you would.
I'm after a price for weekly cutting. It's front and back, and it's a corner lot.
I can get that quoted. What's the address, and roughly how big is the yard?
Gatehouse Run, out in Kingswood. About a third of an acre, I'd guess.
Thanks. Is it the cutting only, or do you want trimming and the walk blown off as well?
Cutting and trim. Do you do the spring cleanup too?
Spring cleanups are on the service list here, and so is snow if you'd like that priced at the same time.
Yes, price them both. And there's a gate on the side, it sticks.
I've put you down for a quote visit Friday morning. You'll get a text confirming, and the crew gets the address, the lot size, the sticky gate and the note that you want cutting, cleanup and snow priced together.
A scripted demonstration for landscaping & lawn care, not a recording of a customer call: the business, the caller and any prices in it are made up, and the caller is voiced. What is real is the receptionist, and you can hear her live on the demo line above.
Only from prices you typed in, and only where your list actually covers it, like a flat weekly rate by lot size. Anything that needs eyes on the yard she books a quote visit for instead. She never makes a figure up.
No, she books. She answers, asks what you'd ask, and puts the visit in your calendar, so you come off the mower to a booked job rather than a list of people to call back.
No. She takes new calls and books new work, she does not run your route, reschedule your week, or tell people you're running late. When the weather moves everything, that's still you on the phone.
No new handset, no app for your customers, nothing to learn.
Keep the number on your van and your cards. Unanswered calls roll to her.
She answers, asks what you would ask, and puts the job in your calendar.
Name, number and what they wanted — texted to you, and in your CRM.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.